Refund policy
Refund & Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy starting from the day you receive your order.
Returns
To qualify for a return, items must be:
- In the same condition as received
- Unworn, unused, and with original tags attached
- Packaged in the original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
To request a return, please contact us first. Once your request is approved, you will receive a return label and instructions for sending the item back to our hub. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please check your order upon delivery and reach out to us immediately if you receive a damaged, defective, or incorrect product. We will review the issue and provide a suitable solution.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable products (e.g. food, flowers, plants)
- Customized or personalized items
- Personal care products (e.g. beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item qualifies, feel free to contact us.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
For any questions regarding returns or refunds, please don’t hesitate to contact us.
Exchanges
If you wish to exchange an item, the quickest way is to return your current item first. Once the return is approved and processed, you can place a new order for the desired product.